Legal — Crystal Clear Consulting Group LLC
Terms & Conditions
We believe in plain language. This document covers how we work together, what you can expect from us, and what we expect from you. No fine print designed to confuse.
Effective Date: January 1, 2026 · Last Updated: April 2026
Business Coaching · Fractional CFO · Crystal Clear Consulting Group
You're working hard.
But the numbers
aren't working back.
You didn't start this business to break even. If you're tired of busy seasons that don't show up in your bank account, and tired of figuring it out alone, you're in the right place.
90 Days
The timeframe where real revenue shifts happen when you have the right plan and the right support
2-in-1
Business coaching meets financial strategy. Because you need both, in one place, finally.
"I finally have a coach who understands the numbers AND the hustle. Crystal doesn't just cheer you on... she shows you exactly what to fix."
Section 01
Overview
The short version: We work hard to give you real value, real strategy, and real support. We ask that you show up, do the work, and engage in good faith. These terms exist to make sure both parties are protected and the relationship stays clear and professional from day one.
These Terms and Conditions ("Terms") govern your use of the services, products, and website operated by Crystal Clear Consulting Group LLC ("we," "us," "Crystal Clear"), a limited liability company. By purchasing any product or service, enrolling in any program, or accessing any content from Crystal Clear Consulting Group, you agree to be bound by these Terms.
These Terms apply to all clients, customers, and visitors, regardless of how they access our content or services. If you do not agree with any part of these Terms, please do not make a purchase or enroll in a program.
Crystal Clear Consulting Group LLC provides business coaching, fractional CFO services, digital courses, workbooks, and consulting services. We are based in North Carolina and operate primarily in the United States, though our digital offerings are available nationally.
Descriptions of each offer, including what is and is not included, are provided on the relevant sales or product page prior to purchase. We reserve the right to adjust, discontinue, or modify any offer at any time. Changes will not affect purchases already completed.
Digital products are delivered via email or through our client portal following payment confirmation. Coaching sessions are scheduled through our booking system after enrollment is confirmed.
Section 02
Services and Offers
Crystal Clear Consulting Group currently offers the following products and services. Each offer has its own scope of work, timeline, and deliverables as described at the point of purchase.
Offer
Format
Price
Revenue Strategy Webinar
Live or recorded session
$47 – $97
Level Up Roadmap — Workbook Only
Downloadable digital product
$39
Level Up Roadmap — Full Bundle
Course + Workbook
$99
Level Up Roadmap — Bundle + Office Hours
Course + Workbook + 4 weeks support
$297
1-Hour Strategy Consultation
1-on-1 session
$375
VIP Day
3.5-hr session + 30 days support
$1,997
90-Day Sprint
3 x 2-hr sessions over 90 days
$3,999
Descriptions of each offer, including what is and is not included, are provided on the relevant sales or product page prior to purchase. We reserve the right to adjust, discontinue, or modify any offer at any time. Changes will not affect purchases already completed.
Digital products are delivered via email or through our client portal following payment confirmation. Coaching sessions are scheduled through our booking system after enrollment is confirmed.
Section 03
Payments and Pricing
All prices are listed in US dollars. Payment is due at the time of purchase unless a payment plan has been explicitly agreed upon in writing prior to enrollment.
Payment plans may be available for the VIP Day and 90-Day Sprint. Payment plan terms will be outlined in a written agreement or invoice before your spot is confirmed.
A commitment fee or deposit may be required to hold your spot in programs with limited availability, including the 90-Day Sprint. This deposit is applied to your total investment and is non-refundable unless we cancel the program.
All payments are processed through our secure payment platform. Crystal Clear Consulting Group does not store your payment information.
If a payment plan payment is missed, access to services or sessions may be paused until the balance is brought current. We will make reasonable attempts to contact you before suspending access.
Prices are subject to change. Any price change will not affect a purchase you have already completed.
Sales tax: Digital products may be subject to sales tax depending on your state of residence. Any applicable taxes will be calculated and displayed at checkout before payment is finalized.
Section 04
Refund Policy
This is a Paragraph FontWe stand behind the quality of our work and want every client to feel confident before purchasing. Please review the refund terms for each offer type carefully.
Digital Products (Workbook, Mini-Course, Webinar): Due to the instant-access nature of digital products, all sales are final once the product has been delivered or accessed. If you experience a technical issue that prevents you from accessing your purchase, please contact us and we will resolve it promptly.
1-Hour Strategy Consultation: Cancellations made more than 48 hours before your scheduled session are eligible for a full refund or reschedule. Cancellations within 48 hours of the session are non-refundable but may be rescheduled once at no charge. No-shows without prior notice forfeit the session and payment.
VIP Day: Cancellations made more than 14 days before your VIP Day are eligible for a full refund minus any processing fees. Cancellations within 14 days are non-refundable but the date may be rescheduled once, subject to availability. If Crystal Clear cancels your VIP Day for any reason, you will receive a full refund or the option to reschedule.
90-Day Sprint: The commitment deposit required to secure your spot is non-refundable. If you cancel before your first session, any remaining balance paid beyond the deposit will be refunded. Once the first session has taken place, no refunds will be issued. We do not offer partial refunds for unused sessions.
Please note: Refunds are not issued based on a lack of results. Business coaching outcomes depend significantly on client participation, implementation, and effort. See Section 05 for our full results disclaimer.
To request a refund or reschedule, contact us directly at the email listed in Section 14. All refund requests are reviewed within 5 business days.
Section 05
Results Disclaimer
Crystal Clear Consulting Group provides business strategy, coaching, and financial guidance. We are direct about this: we cannot guarantee specific financial results or business outcomes.
The strategies, frameworks, and guidance we provide are based on proven business and financial principles. However, every business is different. Results depend on many factors outside of our control, including but not limited to:
Your market, industry, and local economic conditions
Your willingness to implement the strategies discussed
The time and resources you invest in your business
Your existing client base, reputation, and offerings
External factors such as economic shifts or industry changes
Any revenue figures, client results, or success stories shared in our marketing materials are real but are not a promise or guarantee that you will achieve the same results. We share them to illustrate what is possible, not to set expectations for every client.
Section 06
Client Conduct
Crystal Clear Consulting Group is built on a relationship of mutual respect. We ask that all clients, community members, and program participants maintain a professional and respectful standard of engagement at all times.
Show up to scheduled sessions on time and prepared. Your time and ours both matter.
Engage in good faith. Be honest about your business situation so we can give you the most useful guidance.
Be respectful in any group settings, office hours, or community spaces. Harassment, discrimination, or disruptive behavior will not be tolerated.
Do not share session recordings, workbooks, course materials, or frameworks with anyone outside the program without written permission.
Do not use our materials to create competing products or services.
Crystal Clear Consulting Group reserves the right to remove any participant from a program without refund if conduct violations occur. We take this seriously and will communicate clearly before taking any action of this kind.
Section 07
Intellectual Property
All content created and delivered by Crystal Clear Consulting Group, including but not limited to course videos, workbooks, frameworks, templates, slides, written materials, and website content, is the intellectual property of Crystal Clear Consulting Group LLC and Crystal McLean.
When you purchase a product or enroll in a program, you are purchasing a personal, non-transferable license to use that material for your own business purposes. You may not:
Reproduce, copy, or redistribute any materials without written permission
Share login credentials or access links with others who have not purchased
Use our frameworks or methodologies to create competing educational products or coaching programs
Claim our content, frameworks, or language as your own
If you would like to reference our work publicly, such as in a blog post or social media content, please give proper attribution to Crystal Clear Consulting Group. We appreciate that and encourage it.
Section 08
Confidentiality
We understand that business coaching conversations often involve sensitive information about your finances, operations, clients, and strategy. We take that trust seriously.
What we keep confidential: Any specific financial details, client information, business strategies, or personal information you share with us during coaching engagements will not be shared with third parties without your consent. We do not sell your information or use it for any purpose other than delivering your services.
What we may share: General, anonymized results or testimonials (with your permission). We will always ask before referencing your business publicly in any way.
What you agree to: In group settings such as office hours, information shared by other participants is confidential. What's shared in the room stays in the room. We ask all participants to honor this standard.
Section 09
Privacy
Crystal Clear Consulting Group collects information you provide when purchasing, enrolling, or contacting us. This includes your name, email address, payment information (processed securely through our payment provider), and any business information you share in the course of working together.
We use your information to deliver your purchased products and services, communicate about your enrollment, and send relevant business updates or offers you have opted into.
We do not sell your personal information to third parties.
We use third-party tools including GoHighLevel for CRM and communication, and a secure payment processor for transactions. These platforms have their own privacy policies.
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email we send.
If you would like to request access to, correction of, or deletion of your data, contact us directly using the information in Section 14.
By using our website and purchasing our services, you consent to the collection and use of your information as described above.
Section 09
Privacy
Crystal Clear Consulting Group collects information you provide when purchasing, enrolling, or contacting us. This includes your name, email address, payment information (processed securely through our payment provider), and any business information you share in the course of working together.
We use your information to deliver your purchased products and services, communicate about your enrollment, and send relevant business updates or offers you have opted into.
We do not sell your personal information to third parties.
We use third-party tools including GoHighLevel for CRM and communication, and a secure payment processor for transactions. These platforms have their own privacy policies.
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email we send.
If you would like to request access to, correction of, or deletion of your data, contact us directly using the information in Section 14.
By using our website and purchasing our services, you consent to the collection and use of your information as described above.
Section 10
Limitation of Liability
Crystal Clear Consulting Group LLC provides business coaching and consulting services. We are not a licensed financial advisor, CPA, attorney, or therapist. Our guidance is strategic and educational in nature. Nothing we share should be construed as legal, tax, accounting, or mental health advice.
To the fullest extent permitted by law, Crystal Clear Consulting Group LLC and Crystal McLean shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services, products, or website, including but not limited to:
Business losses or revenue shortfalls
Decisions made based on our coaching or guidance
Technical issues affecting access to digital products
Any reliance on information provided in webinars, courses, or sessions
Our total liability to you for any claim arising from our services shall not exceed the total amount you paid to Crystal Clear Consulting Group for the specific offer in question.
We encourage all clients to consult with a licensed CPA, attorney, or financial advisor for decisions that require licensed professional guidance. Our role is to help you think strategically, not to replace those professionals.
Section 11
Termination
Either party may end a coaching or consulting engagement under the following circumstances:
Client-initiated termination: You may discontinue a program at any time. Refunds will be issued according to the refund policy outlined in Section 04. Termination does not entitle you to a refund outside of those terms.
Crystal Clear-initiated termination: We reserve the right to terminate a client engagement if:
Conduct violations occur as described in Section 06
Payment obligations are not met and remain unresolved after reasonable notice
The working relationship becomes unsustainable or harmful to either party
A client is engaging in dishonest, fraudulent, or harmful behavior
In the event Crystal Clear terminates a paid engagement for reasons other than conduct violations, we will refund any unused portion of the service on a prorated basis. We will communicate clearly and professionally in any termination scenario.
Section 12
Disputes
We hope disputes never happen. If they do, here is how we handle them.
Step one: Talk to us. If you have a concern about a purchase, service, or experience, please contact us directly before initiating any formal dispute. Most issues can be resolved quickly through a direct conversation. We are responsive and we care about getting it right.
Step two: Formal process. If a dispute cannot be resolved informally, it shall be submitted to binding arbitration in accordance with the American Arbitration Association rules. Arbitration will take place in Cumberland County, North Carolina or virtually by mutual agreement. The prevailing party shall be entitled to recover reasonable legal fees.
Chargeback policy: Filing a credit card chargeback without first contacting us to resolve the issue is considered a breach of these Terms. We document all client communications and delivery of services thoroughly and will respond to chargebacks accordingly.
These Terms are governed by the laws of the State of North Carolina.
Section 13
Changes to These Terms
Crystal Clear Consulting Group reserves the right to update or modify these Terms at any time. When we do, we will update the effective date at the top of this page.
If you are an active client in a paid program at the time of a material change, we will notify you via email. Continued use of our services after any changes constitutes your acceptance of the updated Terms.
We encourage you to review this page periodically. We will never make changes designed to reduce your protections or retroactively alter the terms of a purchase you have already made.
Section 14
Contact Us
If you have any questions about these Terms, a concern about a purchase, or anything else you need clarity on, please reach out. We would rather you ask than assume.
Crystal Clear Consulting Group LLC
Fayetteville, North Carolina
Website: crystalclearconsultinggroup.com
Contact: Via the website contact form or direct email on file with enrolled clients
If you have any questions about these Terms, a concern about a purchase, or anything else you need clarity on, please reach out. We would rather you ask than assume.
By purchasing any product or service from Crystal Clear Consulting Group LLC, you acknowledge that you have read, understood, and agree to these Terms and Conditions in full.
You're running a business that looks good from the outside...
But you know the truth. The revenue is inconsistent. You're not paying yourself what you should. And you're doing everything you were told to do, but the growth just isn't clicking.
Maybe you're the only entrepreneur in your circle. No one around you really gets it. And you're tired of figuring it out alone.
You're booked but still not profitable, and you can't figure out why
Your revenue is unpredictable month to month and it's exhausting
You don't have a clear plan, just a lot of effort with no real traction
You know you need to raise your prices but you don't know how to make that work
You're wearing every hat in the business and still coming up short
Everyone around you thinks you have it together. You know you don't.
Here's the truth
Busy does not equal profitable. And profitable does not happen by accident.
Most business owners have a clarity problem, not a hustle problem. You need a strategy that actually connects your daily work to the revenue you want to take home.
That's exactly what we build together. Clear, direct, no fluff. Just a plan that works for your business, your life, and your goals.
"You don't need to work harder. You need to work from a better plan."
Five ways to work together. One direction.
Start wherever makes sense for where you are. Most people begin at the top and grow into deeper support as the results build.
1
Revenue Webinar
$47 – $97
2
Level Up Roadmap
$39 – $297
3
1-Hour Consultation
$375
4
VIP Day
$1,997
5
90-Day Sprint
$3,999
The Level Up Roadmap
Before you can grow, you need to know exactly where you stand. The Level Up Roadmap is a mini-course and workbook built for entrepreneurs who are ready to stop guessing and start moving with a real plan.
6-part video series. A business assessment workbook that actually gets used. Weekly office hours directly with Crystal. Plain language. No jargon. No fluff.
1
Assess your current position
Know where your money, time, and energy are actually going right now
2
Identify your biggest revenue leaks
Pinpoint what's keeping you stuck and what to address first
3
Map your next 90 days
Build a clear, realistic action plan tied to real revenue targets
4
Get direct access to Crystal
Office hours and priority email support. You are not doing this alone.
Level Up Roadmap
Mini-course + Assessment Workbook + Office Hours
6-Part Video Series
Business Assessment
Revenue Strategy
90-Day Planning
Weekly Office Hours
Email Support
Workbook Only
$39
Full Bundle (Course + Workbook)
$99
Bundle + Office Hours + Email
$297
ALL OFFERS
Pick your starting point.
Every offer is designed to meet you where you are and move you forward.
Here are the three most common next steps clients take.
OFFER 03 — DIRECT ACCES
1-Hour Strategy
Consultation
Bring your biggest challenge. Crystal gives you direct, specific feedback and a clear next step. No worksheets. No fluff. Just real strategic conversation.
60-min 1-on-1 session with Crystal
Pre-session questionnaire to maximize the hour
Direct feedback on your offer, pricing, or strategy
Clear, prioritized action items to leave with
Session notes and summary delivered after
$375
OFFER 04 — PREMIUM
VIP Day — Full Strategic Planning Day
A full day dedicated to your business. 3.5 hours of deep-dive strategy, lunch included, and 30 days of live support after to make sure the plan actually gets executed.
3.5-hour strategic session with Crystal
Lunch included (in-person sessions)
Full revenue and offer strategy built live
90-day implementation roadmap
30 days of direct support and feedback after
Accountability built in throughout
$1,997
OFFER 05 — FLAGSHIP
The 90-Day Sprint
3 sessions over 90 days. 2 hours each. Deep breakdown, strategy intensive, action items, and support and resources throughout the entire 90 days. Currently sold out.
3 x 2-hour 1-on-1 sessions (1 per month)
Deep revenue and strategy breakdown
Custom offer and pricing restructure
Resources and tools throughout 90 days
Between-session support and accountability
Financial performance tracking
$3,999
Value: $5,000
This is not for everyone.
And that's intentional.
Crystal Clear is built for a specific kind of business owner. If you see yourself
in any of the descriptions below, this may not be the right fit right now. And
that's okay. Honesty upfront saves everyone's time.
First-time entrepreneurs just starting out
If you haven't launched yet or are brand new to business, this work requires a foundation that isn't built yet. Come back when you've got some reps in.
People unwilling to learn or receive strategy
If you're not open to a different way of thinking about your business, no coaching relationship in the world will move the needle. Openness is the starting point.
Business owners with a working plan already
If your strategy is producing the results you want and your numbers are where you need them to be, you're in great shape. Keep going. This seat isn't for you.
People not open to outside guidance
If you're not interested in a seasoned second perspective, that's a valid choice. But this relationship only works when there's genuine trust in the process.
People who are content where they are
If you're genuinely satisfied with your current revenue, your lifestyle, and your results, there's nothing to fix. We work with people who want more and are ready to do something about it.
People who see this as a cost, not an investment
If the price tag is the first and only thing you're thinking about, the mindset shift hasn't happened yet. The work we do together is designed to return multiples on what you put in.
But if none of that is you...
Then you're exactly who this was built for. You've got some experience, you're making money, and you know something has to change. You're open to real strategy, willing to do the work, and ready to stop leaving revenue on the table.
That's the person Crystal shows up for every single time.
You've been in business at least a year and have real clients
You're making money but not enough, or not consistently
You're open to strategy, feedback, and a different approach
You're tired of figuring it out alone
You understand that investing in your business is how it grows
You're ready to actually do something about it this time
What Clients Are Saying
Real results from real business owners.
I finished the workbook in one weekend and immediately saw things I'd been ignoring for months. This is the clarity I've been looking for.
MA
Malika
Chef & Caterer
The office hours were a game-changer. Being able to ask questions in real time and hear what other business owners were working through helped me so much more than another 1-on-1 call ever could.
AS
Ashley
Construction Company Founder
I thought I had it figured out. Turns out, I was just really good at making chaos look professional. Crystal's roadmap showed me exactly where I was leaking time and money, and how to fix it.
QU
Quanetta
Wellness Spa Owner
About Crystal
Someone who
actually gets it.
I built Crystal Clear Consulting because I saw too many hardworking business owners flying blind financially. Busy. Committed. And still not seeing it in their bank accounts.
I'm a business coach and fractional CFO. That means I sit at the intersection of strategy and finance. I'll help you grow your revenue AND make sure the numbers back it up.
I've impacted 5,000+ lives through economic development work. I've helped businesses secure millions in contracts. And I also lead a nonprofit focused on financial literacy in underserved communities, because access to this kind of support should not be a luxury.
Crystal McLean
Founder, Crystal Clear Consulting Group LLC
Business coach specializing in revenue growth and profitability for service-based entrepreneurs
Fractional CFO providing hands-on financial management and strategic planning
Nonprofit leader with active municipal and school system partnerships in financial literacy
Creator of the Level Up Roadmap Series. 5,000+ lives impacted through economic development work.
"You can't scale chaos. So we build the systems, the strategy, and the clarity to grow something that actually works."
Ready to move?
You've been figuring it out alone long enough.
Start with the free Level Up Roadmap and get a clear picture of where your business stands. Then let's build what comes next, together.
Crystal Clear Consulting Group
Business coaching and fractional CFO services for entrepreneurs ready to grow revenue, build profitability, and stop figuring it out alone.
Work With Me
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© 2026 Crystal Clear Consulting Group LLC. All rights reserved.
Terms & Conditions · Crystal McLean
Crystal Clear Consulting Group
Business coaching and fractional CFO services for entrepreneurs ready to grow revenue, build profitability, and stop figuring it out alone.
Work With Me
Explore
© 2026 Crystal Clear Consulting Group LLC. All rights reserved.
Terms & Conditions · Crystal McLean